What You Need to Know about Your Technology Rollout Company’s Internal Resources

Each company’s internal organization may differ, but when it comes to multi-site technology rollouts on a nationwide or global scale, there are key job responsibilities to be examined that apply across the board for the Rollout Delivery Team.

6 Key Job Functions of the Rollout Delivery Team
The most important aspect of Internal Resources from a rollout success standpoint is the Rollout Delivery Team Configuration. And that configuration should be made up of the following job roles:

Program Manager
 Project Manager
Project Facilitator
 Warehouse Manager
Technology Manager
Partnership Manager

Though not included as part of the Rollout Delivery Team, the Web-based Software Application should not be overlooked as a valuable asset to rollout success!

Also, though the specific titles may differ from company to company, the key job functions and specific duties should be the same. For details on these key job roles, please refer to our upcoming white paper, Nationwide Rollout and Global Technology Deployment Internal Resources Requirements.

The 5 Rollout Delivery Team Configurations
As previously mentioned, the job functions above are not the only important aspect of the technology rollout company’s Internal Resources. Their configuration as part of the Rollout Delivery Team defines the interaction and project flow from start to finish.

There are 5 types of Rollout Delivery Team Configurations:

Unified Resource 
The Rollout Delivery Team consists of a Project Manager, Pool of Project Facilitators, Program Manager, Warehouse Manager, Technology Manager and Partnership Manager. The Project Manager can utilize Project Facilitators as needed including using Dedicated Project Facilitators depending on project requirements.

Limited Resource 
The Rollout Delivery Team consists of a Project Manager who also assumes the duties of the Project Facilitator. Any or all of the roles of Program Manager, Warehouse Manager, Technology Manager and Partnership Manager may be missing or combined in this configuration which causes even further limitation of resources.

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Dedicated Resource 
The Rollout Delivery Team consists of a Project Manager, Dedicated Project Facilitator, Program Manager, Warehouse Manager, Technology Manager and Partnership Manager.

 

Non-unified Resource 
The Rollout Delivery Team consists of a Project Manager, Dedicated Project Facilitator, Supervisor, Warehouse Manager, Technology Manager and Partnership Manager. The Supervisor serves as the direct report of the Project Manager, but their primary job role consists of other functions outside of rollout project QA.

 

Hybrid 
A combination of the Rollout Delivery Team Configurations may exist with associated advantages and disadvantages.

Which Rollout Delivery Team Configuration is Right for You?

There are advantages to each of the Rollout Delivery Team Configurations listed above, however let’s examine the Unified Resource Configuration and how it compares to the others.

There are significant differences that spark the benefits of the Unified Resource Delivery Team Configuration. For one, it efficiently leverages each position within the Rollout Delivery Team. The Project Manager serves as the customer’s point of contact and thus relays all relevant information to the Project Facilitators, who manage the field technicians. This allows for each role of Manager and Facilitator to concentrate on and specialize in specific duties. Without these job distinctions, you run the risk of overburdening your resources with responsibilities that span multiple job roles (i.e., Limited Resource Configuration).

In terms of Project Facilitators, the Unified Resource Rollout Delivery Team Configuration utilizes a pool in which additional Facilitators can be used as needed for a specific rollout. This allows for flexibility and scalability as additional projects are taken on by the technology rollout company. What this means for you is that your project won’t suffer in quality or importance as would be the case with Dedicated or Non-unified Resource Configurations!

My last point is the importance of a dedicated Program Manager who oversees your rollout to ensure quality and success. If there are any issues that arise outside the scope of your individual Project Manager, the Program Manager is there to ensure quick and effective rectification. You can’t ask for much more than that! This scenario would not be the case with a Supervisor such as in the Non-unified Resource Configuration.

 

Benefits of the Unified Resource Rollout Delivery Team Configuration:

To review, the Unified Resource Rollout Delivery Team Configuration provides the following benefits:

 Enhanced Efficiency of Communication Flow
Scalability and Manpower Redundancy through the ability to utilize multiple Project Facilitators
Quality Assurance provided by a dedicated Program Manager
Escalation of Priority Issues through a clearly defined management channe

Conclusion
In multi-site technology rollouts, it is important to remember the human aspect. These are the people who are performing the functions to make the deployment of technology a success.

So for your next technology rollout, be sure that your Rollout Delivery Team has the following:

 6 Key Job Functions: Program Manager, Project Manager, Project Facilitator,       Warehouse Manager, Technology Manager, Partnership Manager
 Unified Resource Rollout Delivery Team Configuration

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